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Recently, Miss Zhou of Zhongshan City encountered an annoyance. She bought a set of high-priced classical furniture in a classical furniture store in Xinhui. After receiving the goods, she found that the house had quality problems such as falling off the components. When the return was requested, she and the merchant had a dispute. After the mediation by the Consumer Council of the New Club, she was retired 13800 yuan.
On December 2, 2013, Miss Zhou bought a set of chicken wing wood furniture at a furniture store in Luokeng Town, Xinhui District, Jiangmen City at a price of 13,800 yuan. After the furniture was shipped home, she found that one of the stools had quality problems: a piece of the armrest was easily peeled off, and the surface was painted with obvious cracks.
The next day, Miss Zhou brought the furniture back to the furniture store and asked the merchant to refund it, which was rejected by the merchant. Later, Miss Zhou complained to the Consumer Council of Xinhui District. Ms. Zhou believes that the merchant should have refunded the purchase price of 1,380 yuan and the transportation cost of 90 yuan, a total of 14,700 yuan. The merchant not only refused to accept the request for refund of transportation costs, but asked Ms. Zhou to compensate her for the loss of 1,000 yuan, and only promised to refund the remaining amount of 12,800 yuan.
The merchants think that this set of chicken wing wood furniture is a hot commodity. Ms. Zhou has been paying the deposit for a period of more than one month. During this period, the merchant did not sell the furniture to others. The return of Miss Zhou indirectly caused the loss of the merchant.
The Consumer Council of Xinhui District believes that the requirements of the merchants are not reasonable and it is recommended that they continue to negotiate. Finally, the two sides finally reached a consensus, the merchant agreed to refund the full payment of 13,800 yuan to Miss Zhou.
In the recent period, regarding the consumer complaints about classical mahogany furniture, the Consumer Council of Xinhui District has made consumption guidelines: reminding consumers not only to know the wood material, origin, model and price of the purchased furniture when purchasing classical mahogany furniture. If necessary, take a photo signature as evidence to prevent the goods from being wrong. In addition, the transaction also requires the merchant to list the name, model number, quality requirements and delivery time of the classical furniture in the transaction list and stamp the merchant seal to protect the rights.
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